Casinoways Terms & Conditions

Welcome to Casinoways. It’s the gambling house that brings you a lot of fun, excitement, and joyful gameplay. But not only that. Besides high-level gambling, you also get high-level services in terms of security and offers. Here you have the best ground rules, and you must know them before you start playing. Here’s everything you need to know.

The Basics

These rules are the fundamental principles for reference, in case you have any disputes related to the use of casinoways.live  Everything you play here adheres to the following regulations:

• These Terms & Conditions (T&Cs) are the rulebook for using casinoways.live.
• If you don’t agree with them, you should stop using the site.
• Sefiarray B.V. runs the casinoways.live platform, registered in Curaçao (company no. 155219).
• We may update these T&Cs anytime without notice. They take effect once published.
• If there’s a mismatch between the English version and another language, the English one is the parameter.

Your Account

We recommend keeping your account neat and organised. Following the requirements below, you will manage to maintain a healthy account at Casinoways:

• Opening an Account: To be able to play with real money, you must open an account. If you are registering or depositing using any form of electronic verification, you authorise us to receive your personal details from such third-party systems and, based on that information, to create your Player Account.
• Prohibition Right: We reserve the right to prohibit persons from any jurisdiction from opening an Account with us.
• Player Responsibilities: It’s your responsibility to comply with your country’s laws and gamble legally to abide by local regulations.
• Employee Access: No employees, executives, managers, directors, consultants, agents, affiliated companies, providers or sellers of the Company, or anyone else having access to inside information, can participate in any of the Games during their term of employment and/or engagement.
• Multiplayer Rules: If more than one person wishes to play at Casinoways from a shared computer environment, we strongly suggest they all contact our support before making multiple accounts to avoid unnecessary security procedures
• Use honest info only: You must give your real name, DOB, address, email, and phone number.
• Age limit: You must be at least 18.
• One account per person: The same IP and the same device shouldn’t have duplicates.
• Country restrictions: If your country isn’t on the registration list, you can’t play.
• Inactive accounts: If you’re inactive for 12 months, we’ll call it inactive and charge €10/month until your balance hits zero.
• Multiple people on one network: Let us know before making multiple accounts to avoid security flags.
• Accounts are brand-specific: Closing one doesn’t close your accounts on other Casinoways sites.
• Balance: Once the balance is zero, we no longer charge fees for inactivity.
• Recovering funds: You have the right to recover the remaining funds in your inactive account by logging in and making a withdrawal request.
• Blocks & Restrictions: In case your account is blocked or excluded, you must contact customer support to recover these inactive funds.

Account Verification

Account verification is a very important step to take. Here’s why:

• • You must verify your account for age, to prevent fraud, payment processing, promotion restrictions, account closure, etc.
  • To verify your account, you need to submit copies of all the following personal documents: – Copy of a personal identification document (ID, driver’s license, or passport. – Copy of a utility bill (gas, electric, water, landline phone – must not be older than 3 months) with name and address as registered in your casinoways.live account.

• Proof of payment method used

• Verification starts when you reach an amount of two thousand euros (€2000) in deposits or accumulated withdrawals. No matter if you reach the amount in a single transaction or in a series of transactions in a period of 180 days.

• If you use an electronic ID, you’re authorising us to pull the necessary details automatically.

Deposits

If you want to place real money bets on casinoways.live, you’ll need to make at least our minimum deposit. This deposit is what you’ll use to place bets.

• You can deposit using various payment providers we offer (these may change from time to time). Each provider has its own procedures, terms, fees, and rules.
• You can only deposit through the official casinoways.live website.
• You must use your own personal credit/debit card or payment method. The name on the payment method must match the name on your Casinoways account.
• Business/corporate cards or accounts are not allowed.
• Deposits usually show up in your account within a reasonable time after confirmation.
• We may ask for proof of payment at any time for security reasons.
• We don’t offer credit. If there are delays in processing funds (by banks, processors, etc.), we won’t be responsible, and no interest is paid.
• You cannot deposit money from illegal sources.
• If we suffer losses from chargebacks, reversals, or cancellations you initiate (or someone acting on your behalf), you’ll need to fully reimburse us.

Withdrawals (Getting Your Money Out)

You can request a payout from your account balance anytime — as long as we verify all your deposits, confirm payment requests, and meet other terms.

• Withdrawals will be processed to your bank account or other available methods listed under “Withdrawal” on our site.
• Wherever possible, we’ll send your withdrawal using the same method you deposited with.
• Withdrawals can only go to an account in your name, with the same name and address we have on record.
• “Bonus money” and funds stuck in aborted games can’t be withdrawn.
• Minimum withdrawal: €20. Anything less will be rejected.
• You must have made at least one successful deposit before requesting a withdrawal.
• If you deposited via VISA, Mastercard, or Apple Pay, withdrawals will only be via Bank Transfer.

Bank Transfer Rules:

If you decide to withdraw your funds via a bank, check how it goes:

• Minimum Bank Transfer withdrawal: €100. Anything less will be declined and returned to your account.
• Bank Transfers use EUR only.
• Your IBAN must accept EUR payments — otherwise, your bank will reject the transfer, and the money will go back to your account (this may take up to 30 days).
• We can’t process your withdrawal if you don’t provide an IBAN that accepts EUR.

Processing & Verification:

Before you finally get you cash in your hands, there are some procedures we must follow:

• We aim to process your withdrawal requests within 1–3 business days after verifying documents.
• We may decline withdrawals until identity, age, location, and phone verification are complete. This might include providing a notarised ID or utility bill.
• If we suspect fraud or illegal activity, we can cancel withdrawals, void winnings, and close your account without refund.

Other Rules:

Other rules we can apply during your withdrawal requests include:

• Fees for withdrawals may apply — we will show these at the time of request.
• Withdrawal limits: €2,000/day, €6,000/week, €15,000/month (VIPs may have higher limits).
• You must wager your deposits that are not linked to a bonus at least once before withdrawal to prevent money laundering.
• If you have a pending withdrawal of €10,000+ while on Self-Exclusion or Time-Out, we may charge a 50% admin fee before processing.

Restricted Player Groups

Unfortunately, players from certain countries cannot open accounts or place real money bets. These include (but aren’t limited to): American Samoa, Burma, China, Curacao, France, Guam, Hong Kong, Iran, Iraq, North Korea, Laos, Libya, Macau, Malaysia, Netherlands, Nigeria, Somalia, Sudan, Syria, Thailand, USA (and territories), and Belarus.

Anti-Money Laundering & Security Checks

To provide the highest level of security, we follow anti-money laundering (AML) and anti-terrorism financing laws.

• We may check the info you give us via public searches or other verification.
• You can still play while we do checks, but withdrawals are blocked until verification is complete.
• If you don’t provide the required documents, we’ll block or close your account and return your deposits (unless we’re legally required to hold them).
• We may request extra info at any time — and asking once doesn’t mean we won’t ask again.
• If you give false info, we’ll cancel your account and winnings.

Responsible Gaming

We want you to have fun — but gamble responsibly. To achieve this, you can:

• Set deposit limits (daily, weekly, monthly)
• Take a Time-Out (temporary block)
• Self-exclude for longer periods by emailing support@casinoways2.com

Changing limits:

• Decreasing limits = instant change.
• Increasing/removing limits = 24-hour cooling-off period.

If you have accounts on multiple sites we own, you’ll need to set limits on each account separately.

Data Protection

We guarantee and commit to undertaking all technical and organisational measures to ensure the security of the data you share with us. What we apply as measures includes this:

• We take your security seriously. We use strong technical and organisational measures to protect our systems and keep any data you send through our website safe. We expect you to take reasonable steps to secure your own systems and protect the data you send to us.
• We and our trusted partners handle your personal data so we can provide you with our services, as explained in these Terms and Conditions.
• We process your personal data according to our Privacy Policy, which you can find on this website. We work only with partners and service providers who follow the same laws and regulations that we do when handling and processing your data.
• For all the details, check our Privacy Policy.

Complaints

If you have any questions or concerns about our work, you can always reach us to tell us what’s wrong.

• If you have a complaint about our services, email our customer support team at support@casinoways2.com.
• Our support team will look into your complaint and, if needed, pass it to the right people in our organisation. We’ll keep you updated on the status of your complaint as much as reasonably possible.
• If we can’t resolve your issue, you have the right to take it to Curaçao eGaming at complaints@curacao-egaming.com.
• For more details about Curaçao eGaming, visit www.curacao-egaming.com.

SMS & Email Messages

Whenever you want to send us an email or sms, check how they work:

• Only members of Casinoways1.com can receive our SMS and email messages. Our systems send these automatically, either on their own or as part of specific campaigns.
• If any email, SMS, or other message contains incorrect information, the details on our website, in our Terms & Conditions, or in the official rules for that campaign will always take priority.
• We don’t take responsibility for errors in message content or for situations where you don’t receive a text message.
• Sometimes we send messages only to certain groups of members. In those cases, the offer applies only to the group we select.
• Some offers are available only if you meet the requirements we set for that specific offer or promotion.

Limitation of Liability

Our services are here purely for entertainment. You never have to use them, and whether you do is completely up to you. If you choose to visit our website and play our games, you do so at your own risk.

We provide the website and games “as is,” without any promises or guarantees — whether stated outright or implied. You confirm that you’re here for personal enjoyment only, not for professional reasons, and that you registered your account solely for entertainment. Any other use of our services or website is strictly off-limits.

To be clear, neither we nor our directors, employees, partners, or service providers:

• Guarantee that the software, games, or website will always meet your expectations.

• Guarantee that they will always be error-free.

• Guarantee that you will always be able to access them without interruptions.

We aren’t responsible for any losses, costs, damages, or expenses — whether direct, indirect, special, incidental, or otherwise — that come from your use of the website or your participation in the games.

By using our website or playing our games, you agree to protect and fully indemnify us — along with our directors, employees, partners, and service providers — from any costs, losses, damages, claims, or liabilities that might arise from your activity here.

Breach of Agreement

If you break any part of these Terms & Conditions — or if we have reasonable grounds to believe you have — we can refuse to open your account, suspend it, close it, or hold back your winnings. We may also use those funds to cover any damages you owe us.

You agree that Sefiarray B.V. makes the final call on whether you’ve broken our rules, policies, or terms in a way that leads to suspension or a permanent ban from our website(s).

We’re not responsible for any breach of these Terms & Conditions that happens because of circumstances we can’t reasonably control.

Bonus Policy

Unless we say otherwise, you can’t combine one promotion with another on Casinoways1.com.

For most bonuses, you must wager 35 times the deposit and bonus amount before you can withdraw winnings. You can withdraw your deposit at any time, but if you do, you’ll lose any bonus and bonus winnings. The forfeited amount depends on the split between bonus money and real money at the time you withdraw. For example, if your balance is zero and you get bonus money, you’ll lose 100% of the bonus and any related winnings if you cancel the bonus.

Karma bonuses have a maximum winnings cap of 100x the bonus amount. For example, if we give you €20 Karma, the most you can win and withdraw is €2,000. Any extra winnings will be removed, and withdrawals over this limit will be cancelled.

Only players with active accounts can claim offers or prizes. If your account is suspended or closed during a promotion, you’ll lose your entry.

Bonus Play Rules

When you have a bonus, we use your funds in this order:

• Cash balance first.

• Bonus balance second.

Any winnings from bonus balance bets stay locked until you meet the wagering requirement. If you cancel the bonus before meeting it, you’ll lose those winnings.

The maximum you can convert from a bonus or bonus winnings (unless stated otherwise) is €5,000.

If your account hasn’t been funded with a deposit, you can win and withdraw a maximum of €100 from bonuses, free spins, or loyalty points. To withdraw, you must deposit at least €20.

Shop free spins and no-deposit free spins also have a €100 maximum withdrawal limit unless stated otherwise. This limit applies even if you deposit before or after using them and doesn’t reset for each campaign.

Bonuses and free spins expire 7 days after we credit them unless we say otherwise. If you request a withdrawal while you have an active bonus, you’ll lose the bonus and any related

Prizes.

Game Restrictions

Unless we say otherwise:

• You can’t use bonuses on certain games (see the full list above).
• You can’t use bonuses on progressive jackpots. If you win one by mistake, we’ll void the win.
• Free spins winnings go into your bonus balance with a 35x wagering requirement. The maximum you can withdraw from converted free spins winnings is €100.
• Bets on restricted games before meeting wagering requirements may cause winnings to be voided.
• The max bet with a bonus is €5 per spin or €0.50 per bet line. You can’t bet more than 25% of your balance in one round.
• You can win the Progressive jackpots only with cash wagers.

Wagering Contribution Percentages

Here’s how the wagering contribution works at Casinoways:

• Slots/Arcade/Scratch: 100% contribution.
• Table/Card/Live Casino: 10% contribution.
• Sportsbook: 0% contribution.

Opposite bets in Roulette, slot gamble features, and some specific betting patterns don’t count towards wagering.

Bonus Abuse & Fair Play

We have a zero-tolerance policy for bonus abuse or unfair play. If we find you abusing promotions, we can remove bonuses and winnings, close your account, and block you from future offers.

Examples of abuse include (but aren’t limited to):

• Breaking promotional terms.
• Coordinating bets across accounts to guarantee profits.
• Using “delayed winnings” or “pending outcome bets” to manipulate results.
• Progressing bonus stages with bonus funds, then completing them with cash bets for profit.
• Exploiting bonus wallet rules or colluding with others.

If our investigation shows you broke the rules, we can block you from all future bonuses — including new player and targeted offers.

Our Rights

We can:

• Prohibit individuals, groups, or regions from taking part in promotions.
• Withhold bonus payments if we suspect abuse or irregular play.
• Withdraw or change offers at any time without notice.
• Exclude specific payment methods from bonuses.
• Limit bonuses to one per unique identifier (IP, payment method, device, household).

All promotions follow casinoways.live’s General Terms & Conditions.

Welcome Offer Qualifying Terms

When you register an account, the first offer that awaits you is the welcome bonus. See how it functions:

• This offer is only for new players.
• You can claim it just once per person, household, IP address, or phone number — unless we specifically say otherwise.
• Only eligible players can use this offer.

Welcome Bonus

Check the specific details of the welcome bonus offer at Casinoways:

• The welcome offer applies only to newly registered players who have not made any deposits.
• You can claim bonuses by selecting the bonus in the deposit section and making a qualifying deposit.
• We credit the welcome bonus instantly after you make a qualifying deposit.
• Each deposit bonus has a maximum amount. Deposits exceeding the maximum will not increase the bonus beyond the limit stated in the bonus terms.
• This welcome offer comes with additional Free Spin bonuses, which we credit after you make a deposit using the welcome bonus.
• We credit Free Spin bonuses daily over two days.
• These Free Spin bonuses apply to Book of Dead by Play’nGO.

General Bonus Terms

Whenever you get a bonus on our website, if it is not specifically marked, general rules apply.

• You can use this bonus and any associated funds only on slots.
• The maximum bet while an active bonus is €5 per bet or spin. Bets higher than this do not count toward wagering requirements and may cause the bonus and any related winnings to be forfeited, including any Gamble or Feature Buy, unless stated otherwise.
• You must wager bonuses 35 times before converting the bonus and any winnings into withdrawable funds.
• If you breach any term of the offer or promotion, or if we find evidence or suspect a pattern of bets that guarantee profit—such as using bonus funds to advance in-game progression or betting on multiple outcomes in the same round—we may cancel or void any bets and winnings funded by the bonus or deposit. Casinoways may also charge an administration fee up to the deposit amount to cover costs.
• Casinoways reserves the right to amend, cancel, reclaim, or refuse any offer at its discretion.

Governing Law

Curacao law governs these Terms and Conditions. If any dispute, controversy, or claim arises from these Terms and Conditions—or from their breach, termination, or invalidity—both parties submit exclusively to the courts of Curacao.